Remote Customer Support Representative

Remote

£14 an hour

Remote Customer Support Representative

Employer

KLS Staff UAB

Hours

Part-time, Permanent, Full-time

Posted

1 week ago

The role at a glance

We are seeking dependable customer care representatives to manage daily support operations. No previous customer service experience is necessary — we provide fully paid training (about 15 hours in total) that introduces you to our systems and client workflows before you begin. The role offers flexible daily scheduling: work a minimum of 3 hours per day, with full-time hours of up to 8 hours per day readily available.

About the employer

Working at KLS Staff UAB

KLS STAFF is a Lithuania-based international staffing and recruitment company. We hold major service contracts with international corporations, providing reliable remote teams and workforce solutions across Europe. We are currently expanding our customer operations team for a premier UK-based multinational company in the delivery industry.

Day to day

What You'll Be Doing

  • Respond to customer inquiries efficiently by email, live chat and phone
  • Record and update customer interaction logs in Lime Go CRM or Salesforce Service Cloud
  • Handle incoming and outgoing calls using Telavox telephony or Salesforce Service Cloud
  • Assist customers with parcel tracking, delivery updates and general enquiries

What you will need

Requirements

  • Advanced fluency (C1/C2) in English OR German, spoken and written — native level is not required, but clear speech and good grammar are essential
  • Willingness to complete our roughly 15-hour paid onboarding programme and learn Salesforce Service Cloud
  • High-speed internet connection and a quiet space for taking calls
  • Equipement required: You need a laptop and a headset

Life at KLS Staff UAB

Perks and benefits

Starting pay of £14.00 per hour

Paid onboarding — the full 15-hour training programme is paid at the standard hourly rate

Flexible schedules from a minimum of 3 hours per day, with full-time hours fully supported

100% remote work under a direct employment contract with KLS STAFF